-         Wear your uniform and / or carry your identification tag at all times.

-         Introduce yourself by name to all the visitors and learn their names in turn.

-         Clearly explain the overall itinerary (day 1, 2, 3…) of your trip using your map and invite any questions from your group.

-         Each morning clearly explain the schedule of the day’s activities.

-         Make sure everyone has a life jacket and enough drinking water (at least 2 litters / person) and is comfortable (be sure to them before leaving).

-         Introduce the boat driver to the group.

-         Ensure all luggages are in plastic bags and securely stored.

-         Let your visitors know that they can ask for the boat to slow down or stop if they wish to view any wildlife or take photos.

-         Watch out for interesting wildlife and features along the way to point out to your visitors e.g. birds, snakes, local people fishing, swidden areas etc. Share your knowledge with them.

-         Help visitors to disembark from the boat as needed.

-         Ensure each person has at least 2 litters of drinking water each. Carry purification tablets with you so bottles can be refilled from streams along the way.

-         Ensure that you are at the head of the group and the  community guide at the rear of the group at all times. Lead the group at the moderate walking places. Do not separate the group into fast walkers. Keep everyone together.

-         Stop for a rest break every 30 minutes-1 hour. Ask your group how frequently they want5 to stop. Watch out for those people who look particularly tired and weak and need to rest for longer or more frequently.  Make they have plenty of water to drink.

-         Together with the community guide look out for interesting and cultural feature along the way and stop to interpret them to your group.

-         Before stopping at a tree or interesting feature make sure you wait for the whole group to gather around you in a circle before you begin your explanation. Interesting features include: wildlife sign (e. g foot prints, bear scratch marks, bird feathers, snake skins etc), fruits, shoots, nuts and leaves that you can offer to your visitors to taste or eat that night in the campsite, plants used for medicine by local people, plants used for building and handicraft construction (e. g special types of bamboo, rattan, vines), plants collected by local people for sale (e. g. malva nuts, cardamom, rattan vines, resin, eaglewood etc); evidence of human use of natural resources (e. g animal traps, burnt resin trees, excavation pits for wild potatoes etc); sacred sites for local people. Always ask the community guide to look out for these interesting features and to provide information about their use or translate for him from Khmer to English. Use your wildlife field guide books to show your visitors pictures of those animals identified by any sign, calls encountered.

If some one in your group is injured or becomes sick to the point they cannot carry on you need to be able to escort them back to the road end and to Ban Lung as soon as you can. If the group has three guides ( 2 English speaking and 1 non English speaking) then the remainder of the group can continue on with 2 guides ( if they know the route well) and the sick / injured person should be escorted out by the second English speaking guide who know the route back. If the sick / injured person cannot walk unassisted then it is necessary to carry him/her out using the provided stretcher or hammock. In this situation the whole group must end the tour and return together. In a serious case attempt to contact the Virachey National Park headquarters as soon as possible (by radio from the ranger station or mobile phone) to emergency evacuation and to organize medical assistance or emergency evacuation. Provide first aid as required and according to your capacity. 

Please be courteous and respectful at all times. Remember your visitors are paying for their experience and expect you to be professional and helpful at all times. If your visitors wish to start early in the morning to optimize their chances of hearing or seeing wildlife, have a quick non-cooked lunch to save time or wish to continues walking even if you are tired please try to accommodate their wishes unless for reasons of safely it is not wise to do so.

-         If some of your visitor wish to smoke please inform them that it is only allowed during resting breaks and when camping. All cigarette butts must be carefully extinguished and deposited in a plastic bag for transport out of the park. Guides are not permitted to smoke while guiding visitors except privately when in campsites or in the village.

-         If you need to select a camp site for the night ensure that you have done so by 4.00pm in the afternoon to allow sufficient daylight to set up camp, collect water, bathe, cook etc. If you are heading toward a permanent campsite it may be more efficient to send the community guide off in advance of the group by an hour or so to set up the camp before the visitor arrive.

-         Offer to assist visitor to set up their hammocks or tents. Ensure they are hung in safe locations well away from dead or dying trees and overhead branches.

-         The guides are responsible for cooking. Ensure food is well cooked and that eating utensils are clean. Wash port and plates, cups and utensils directly after use. Do not leave them dirty around the campsite as it will attract animals.

-         Ensure food is safely stored away from rats and other animals when sleeping.

-         At night offer to take visitors on a short walk a round the campsite to look for night animals using your flashlight.

-         Advise your visitors that should they need to go to the toilet they should do so in a location well away from the camp site and river and to bury all waste.

-       When entering or passing through a village always go directly to introduce yourself and your tour group to the headman or other village authorities before relaxing or exploring the village.

-         If you wish to look lunch or rest in a village that you are passing through always ask the permission of the household owner first. Offer to share some food the household. And be sure to thank them for their hospitality when you leave.

-         If arranging home stay be sure to introduce your visitors to the household hosts and provide your visitors with clear guidance on where to sleep and where not to go in the house of out respect for the host family’s privacy.

-         You should suggest to the group that they separate into the smaller group or pair and to stay in different houses so that the benefits from house stays are available to more households in the village.

-         Be sure that you pay the fees to the host family for accommodation and not your visitors. Do not pay more than the agreed, set price.

-        Assist the host family to prepare food for the visitors ensure cleanliness and hygiene standards are maintained. Eating utensils must be clean and drinking water properly boiled. Eat together as one group even if stay in different houses.

-         Soon after entering the village spend 15 minutes with your group in quiet place to introduce them to the village-the ethnicity of the village (refer to visitors culture do’s and don’s - make yourself familiar with these), where to bathe. Where to the toilet, where any scared or taboo sites are around the village.

-         Help your visitors to negotiate a price for any rice wine that is offered or handicrafts for sale. Remember that is forbidden for visitors to cultural artifacts from the village such as gongs, old jewelry etc.

-         Accompany your visitors as they explore the village to insure that they have translation should they wish to know about aspects of village life and do not violate scared or taboo areas / rules.

-         If visitors become drunk, loud or disrespectful to the local people you will need to firmly but politely instruct them to change their behaviors.

-        Be sure that each visitor completes a feedback questionnaire at the end of the tour and that these are compiled in an envelope and return to headquarter in Banlung.